Refunds Policy

Teachingplans.ie is a small business owned by an Irish primary school teacher, with the aim of providing products to make the lives’ of other primary school teachers easier. As such, we strive to ensure our customers are happy and try to be as fair as possible in all of our dealings. 

Since we provide non-tangible, irrevocable goods, we cannot issue refunds for digital products once the order is confirmed and product is sent. Please note that we offer digital products only, hence, there is no way to close access to the files that you’ve already received. An enormous amount of time, research and effort has gone into each product on this site and the price charged is a reflection of this and is necessary to keep the site operational. Issuing refunds for products that you have already received, and that we cannot take back, is not sustainable for a small business, so we ask that you ensure that you have added the correct item to your cart and that you examine the product’s preview pictures and description carefully before purchase to be sure that the product meets your needs, 

The Consumer Rights Act 2022 gives you rights if your digital download is faulty or not as described. As a seller, we can issue a refund if there is a technical problem and we can’t help you to resolve the matter or if there was a misrepresentation in the product description. 

We consider a technical problem to be one of the following:

  • Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery email from us. In this case, we recommend contacting us for assistance so that the files can be resent. 
  • Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. 
  • Product not-as-described: Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

In the case of one of the above problems, please contact info@teachingplans.ie within 30 days of purchase. 

All of the products on teachingplans.ie have a detailed description as well as preview pictures, so you can be sure that the product is suitable for you before you purchase. If you have any questions about a product before purchase, please feel free to email info@teachingplans.ie

There is no obligation to provide a refund in the following situations:

  • You change your mind about an item
  • You bought an item by mistake
  • You do not have sufficient technical expertise to use an item or your computer doesn’t have the software specified in the product description e.g. Microsoft Word
Said Refund Policy is provided through our website in open access. Please note that when purchasing a product through our website you are, as a customer, considered to be aware of this refund policy.