FAQ

Frequently Asked Questions – Answers to our most commonly asked questions

How and when will I receive my order?

Immediately after payment, you will see download link(s) for your product(s) on your screen.

You will also receive your order within minutes of payment via automated email to the address which you provided. The email which you receive will include a download link to access the product. Ensure you click on the link under the “download” column and not the “product” column. 

What do I do when I receive my download email?

You need to open your downloads and save them to your personal computer. Ensure you click on the link under the “download” column and not the “product” column. Products on teachingplans.ie are continually updated, and once a new version of a product is published, the download links for the previous version are overwritten. For this reason, you are strongly advised to download your product(s) immediately after purchase and save them to your computer so that you do not lose access. 

Can I edit my download/ are the resources editable?

Yes, all products are designed so that they can quickly and easily edited to suit your individual class or students. All products are in fully editable Microsoft Word format, unless specified otherwise (for instance some social stories are in editable Microsoft Power Point format). 

My download is opening in read only format. I thought they were fully editable?

The files aren’t saved in “read only” format, but sometimes when files are opened directly from a zipped file, Microsoft Word will display them like this. You just need to extract the files from the folder and they will appear in the correct format. Once you click on the link to download the file, locate it in your computer’s download folder, then right click on it and select “extract all”. The folder will then open for you..

I never received an email with my download link

If you do not receive this email within 15minutes of placing your order, please check your spam folder. If the order is not in your spam folder, you may have had a typo when entering your email and you should contact info@teachingplans.ie with details of what you purchased and when you placed your order and we will send you your order via return email. 

My download link won't work/ no longer works

There are 2 possible reasons for this:

On some computers, when you click on the download link nothing appears to have happened, but the file has in fact downloaded and needs to be accessed through your computer’s download folder. 

The second reason may be that the product has been edited or deleted since you made your purchase. Products on teachingplans.ie are continually updated, and once a new version of a product is published, the download links for the previous version are overwritten. For this reason, you are strongly advised to download your product(s) immediately after purchase and save them to your computer so that you do not lose access. If your download link stops working within 6months of placing your order and you have not yet downloaded it and saved it to your computer, please email info@teachingplans.ie with your order number and we will re-send the product to you via return email. 

A new version of a product I bought in the past has been published, can I get the new version?

This will depend on the extent of the update to the product. If a product has been completely redesigned, and/ or if a price increase has been applied to reflect this additional work, then it will not be possible to get the new version free of charge.

If the product has had minor updates, we are happy to share the new version for free. In this case, please contact info@teachinigplans.ie with details of your order number and request. 

Does my access to the download link expire?

No time limit has been set on the download links for the products, however teachingplans.ie is committed to continually improving products and making sure they are as up to date as possible. Once a new version of a product is published, the download links for the previous version are overwritten. For this reason, you are strongly advised to download your product(s) immediately after purchase and save them to your computer so that you do not lose access. 

 

The hyperlinks in my product won't work/ how do I access hyperlinks?

Hyperlinks appear as blue underlined text and they are usually there to help you find a resource that has been mentioned in the document you have purchased. To open a hyperlink, you need to make sure that you have selected “enable editing” once you open your download. You then need to click on the hyperlink while holding down the “ctrl” key on your keyboard. 

Hyperlinks bring you to a website which is external to teachingplans.ie where the resource can be found. The owners of those websites may remove the product from their website or delete the webpage so the hyperlink may eventually stop working. Teachingplans.ie has no control over this and cannot accept responsibility for hyperlinks not working when external websites are changed, although we do our best to keep hyperlinks updated in products. 

How do I unzip a file?

Right click on the file as it appears in your computer’s download folder and click “extract all”. 

My product isn't displaying correctly/ Some of the text in the document is missing

When the documents are opened with some older versions of Microsoft Word, the tables in the document may not display correctly. If there is a folder in your download called “compatibility versions” then you should access the files from there. If there isn’t a folder with this in your download, and you are having display issues, please contact info@teachingplans.ie via email with your order number and details of your issue and you will be sent a compatibility mode version. 

I am unable to edit the document in my download

You need to have Microsoft Office on your computer in order to be able to edit the documents from teachingplans.ie.

Once you open the document, a message will appear to ask if you want to edit the document. You need to select “enable editing”. 

Once you have Microsoft Office on your computer, and you have selected “enable editing” you will be able to edit the documents unless there is an issue with your computer or Microsoft Word software. 

When I click on the download link, nothing happens

On some computers, when you click on the download link nothing appears to have happened, but the file has in fact downloaded and needs to be accessed through your computer’s download folder. 

 

I have been charged twice for my order

There are 2 possible explanations for this:

1.You have accidentally placed the product in your cart more than once. Please contact info@techingplans.ie with the details of your order number and your request. Refunds take up to 10 days to process by our payment platform Stripe, so please take care to ensure you only add an item to your cart once if you only need one licence. 

2.Occasionally a bank will authorize a charge, which causes a pending charge, and then capture it, causing another charge, in quick succession. When this happens, a customer may see a pending charge and a second charge for the same amount. If you are seeing the charge twice on your bank statement, please reach out to your bank to see whether this is what has happened here. If this is the case, the pending authorization should fall off your card within 5 business days.

I am unable to print the documents/ my documents are printing incorrectly

There are no settings/ restrictions applied by teachingplans.ie on printing of the documents. Any issues with printing are due to an error with your own printer or computer and unfortunately teachingplans.ie cannot assist in resolving this. 

Can I share my download with others/ my school?

Sharing your download with others is strictly prohibited as it is copyrighted material that you have purchased an individual licence for. You are free to edit teachingplans.ie resources that you have purchased for your own use, however reselling or distributing these works in whole or part is strictly forbidden. This also applies to our free resources. If you know another teacher who would like the resource, please refer them to teachingplans.ie  

If I edit the resource/ document, can I share it with others/ sell it on my own website?

No, this constitutes an infringement of copyright. You may not under any circumstances share, distribute or sell any resources from this website in their original or edited form. 

Can I purchase resources with another teacher in my school who teachers the same class? Can we share the cost of the sample plans if we are both using them?

No, the cost of a product cannot be split amongst 2 teachers at the same class level. All downloads from teachingplans.ie constitute copyrighted material that and each purchase gives an individual licence for one teacher to use the resources. 

Where multiple teachers in a school are at the same class level and would like to use the same resource, an individual purchase is necessary for each teacher. 

 

Can we purcahse a product for our school for all of the teachers to use?

Resources on this website are licenced for individual (single) use only. Each person who will use the resource needs to purchase a separate licence. Individual licences are non-transferrable and may not be transferred to another teacher. If you are purchasing a resource for your school and for example, it is for 2 teachers to use, you will need to purchase 2 licences. 

Do you offer refunds/ returns?

As you will receive your download immediately, unfortunately returns/ refunds are not possible unless there is a problem with the product. All of the products have a detailed description as well as preview pictures, so you can be sure that the product is suitable for you before you purchase. If you have any questions about products, please feel free to email info@teachingplans.ie

I accidentally placed an item in my cart twice and I only needed one licence. Can I get a refund?

Yes, please contact info@techingplans.ie with the details of your order number and your request. Refunds take up to 10 days to process by our payment platform Stripe, so please take care to ensure you only add an item to your cart once if you only need one licence. 

Do you have a Google docs version of this product?

No, at the moment all of the downloads are available in Microsoft Office versions only. 

 

Do you accept payments other than by card?

Our payment platform Stripe accepts payment via debit and credit card and it is the easiest and fastest way to make a purchase. If you do not have access to a debit or credit card, payment via bank transfer can be arranged, although products cannot be sent until payment has cleared. Please contact info@teachingplans.ie if you require this option. 

Can you post me printed copies of my order?

No, all products are available as digital downloads only as they are designed to be edited by you to suit your individual class and students. 

Do you have short term plans for x class?

At present we have sample fortnightly plans available for Infants – First Class only. Sample fortnightly plans for other classes will be available in the future! Get notified when more they are added by following @teachingplans.ie on Instagram and Facebook.

Do you sell a cuntas míosúil for the plans?

A cuntas míosúl is simply a record of the work you have covered with your students for the previous month. The easiest way to do a cuntas míosúil is to tick or mark what you have covered on your short term plans, and to write a short reflection. There is space on our sample short term plans and templates for you to do this.

We also have a Cuntas Míosúil template and completed sample for class teachers based on the 2021 Preparation for Teaching and Learning Guidance for All Primary and Special Schools here and one that is suitable for SET and SEAL teachers here.

We are unable to provide a completed cuntas míosúil for each month and class as we do not know what work you have covered with your students! 

Do you have long term plans to suit my booklist?

We provide editable sample planning documents that you can easily and quickly customise for your individual class and whatever scheme you are using for different subjects. 

The sample long term plans provide suggested content for teachers who are new to a class level or for those who would like some new ideas, but this can easily be edited to suit whatever scheme/ content you wish to cover. 

Many publishers now have an outline of their scheme’s content as part of their digital resources, so if you wish, you can include this with your planning documents. 

I have a child with x for support. Do you have a plan to suit this?

Support plans are highly specific to a child and their individual identified needs. We provide planning templates for support planning, as well as sample completed plans to demonstrate how they are done, but we cannot provide plans for individual children. We have a free guide on how to identify a child’s priority learning needs, to writing SMART targets, and to completing support plans here

Can I purchase something for another teacher as a gift?

Yes, simply enter in their email address at the checkout when making your purchase and the email with the download link will be sent to them.

Alternatively, if you wish to send them a coupon code to purchase something of their choice on the website this can be arranged. Please email your request to info@teachingplans.ie. 

I need to buy plans for more than one class. Can I get a discount?

We strive to ensure that products on teachingplans.ie are fairly priced and offer incredible value for money given the time they will save you. Each product takes a considerable amount of time for us to research and create (for instance every single sample long term subject plan took approximately 40 hours to complete). The prices shown reflect this work so unfortunately discounts are not possible. 

We also offer a number of resources completely free of charge and provide advice and assistance via our blog and social media pages to provide added value to customers. 

 

Do you sell multi-class plans for infants - second/ third - 6th class?

We have multi-class sample plans for classes that are at the same curricular level/ stage e.g. Junior and Senior Infants. Children at a different curricular level/ stage have different learning objectives/ outcomes so they need to have separate planning documents. 

Do you sell products for Gaelscoileanna?

At the moment we only have products which have been created with English medium primary schools in mind. It is our intention to create the resources for Gaelscoileanna at some point in the future, however this will be a long term project. Stay up to date on developments on this by following our Facebook and Instagram. pages. 

I am looking for x product/ resource. Do you have it?

All of the resources we have at present are currently on the website. New products are continually being created and are uploaded regularly. Some resources take a huge amount of time to create, for instance sample planning bundles for the year, and so it may be a considerable time before they are uploaded. 

Stay up to date on when new products are created by following our Facebook and Instagram. pages. 

Do you sell lesson plans for teaching practice or college assignments?

The Qualifications and Quality Assurance (Education and Training) (Amendment) Act of 2019 forbids the sale of products which enable academic cheating, hence the products on teachingplans.ie are not suitable for use by student teachers for teaching practice, college assignments or any other college or course related work. Click here for further information. 

How can I get in contact with you?

The most reliable way is to send an email to info@teachingplans.ie or to fill out the contact form here (please refrain from doing both as it slows down response times). Notifications from communications sent via social media are not always received as they often go into a “requests” folder, so email is the best option. 

If your query relates to an existing order, please include your order number (from the order email) with your query. In most instances queries are dealt with faster, but we kindly request that you allow 48 hours for a response during busy periods.

In order for your query to be dealt with as quickly as possible, please refrain from sending multiple communications via different channels e.g. social media and email, relating to the same issue/ query.